Effective Date: July 26, 2024
Welcome to Smart Marketing Solutions, operated by Queen Bee Jewelry, LLC. We strive to provide the highest quality digital marketing services. This Refunds and Returns Policy outlines the terms and conditions regarding the refund and return of our digital products. By purchasing our products, you agree to this policy.
1. Digital Product Refund Policy
1.1 Eligibility for Refunds
Given the nature of digital products, we offer refunds only under specific circumstances:
- If the digital product you purchased is defective or not as described.
- If you are unable to access the digital product after purchase due to technical issues on our end, and we are unable to resolve the issue within a reasonable time frame.
1.2 Non-Refundable Situations
Refunds will not be granted in the following situations:
- You changed your mind after purchase.
- You do not have the necessary software/hardware to use the digital product.
- You fail to provide the necessary information or resources required for the product to be functional.
2. Initiating a Return or Refund
2.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with the subject line “Refund Request – [Your Order Number]”.
- Provide Details: Include your order number, the date of purchase, and a detailed description of the issue.
- Supporting Evidence: Attach any supporting evidence such as screenshots or error messages, if applicable.
2.2 Timeframe for Refund Requests
Refund requests must be submitted within 30 days of the purchase date. Requests submitted after this period will not be eligible for a refund.
2.3 Processing Time
Once we receive your refund request, we will review it and notify you of the outcome within 7 business days. If your refund is approved, we will process the refund within 10 business days. The refund will be credited to the original payment method used during the purchase.
3. Additional Information
3.1 Fees and Costs
- Processing Fee: A small processing fee may be deducted from your refund amount to cover transaction costs.
- Third-Party Fees: We are not responsible for any fees imposed by your bank or payment provider in connection with the refund.
3.2 Specific Product Requirements
For certain digital products that require specific information or resources to be functional, it is the customer’s responsibility to provide these in a timely manner. Failure to do so may affect your eligibility for a refund.
4. Contact Information
If you have any questions or need further assistance with your return or refund, please contact our customer support team:
Email: [email protected]
Address: 131 Continental Dr, Suite 305 Newark, DE 19713
We are here to help and ensure you have a positive experience with Smart Marketing Solutions. Thank you for your understanding and cooperation.
5. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Thank you for choosing Smart Marketing Solutions. We appreciate your business and look forward to serving you.